Pošlji račun OCR

Secure remote assistance

Remote support for Slikaj Račun

If you need help with setup or use, we can connect to your computer through RustDesk after arranging a support session. You can watch everything we do and end the connection at any time.

Download RustDesk from the official websiteSlovenska navodila

Opens the official rustdesk.com website

RustDesk

You control the connection

The application enables temporary remote viewing and control only with your permission.

Before we start

  • Arrange a support time with our team.
  • Connect the computer to the internet and save your open work.
  • Close private documents and applications that are not needed for support.

Install the application

Windows

Windows

  1. 1Open the official download page and download the 64-bit Windows file (.exe).
  2. 2Open your Downloads folder and double-click the downloaded file.
  3. 3If Windows displays a security prompt, confirm that the application is RustDesk before allowing it to run.
  4. 4For a one-time session, you may simply run RustDesk. If you select installation, follow the steps shown.
Windows
macOS

Mac

  1. 1Download the correct Mac version (.dmg) from the official page.
  2. 2Open the DMG file and drag RustDesk into the Applications folder.
  3. 3Open RustDesk and allow Screen Recording and Accessibility in System Settings.
  4. 4After changing permissions, you may need to close and reopen RustDesk.
Mac

How the connection works

1. Open RustDesk

Wait until the green Ready status appears at the bottom of the window.

2. Send the ID and one-time password

Send support your RustDesk ID and One-time password only at the arranged support time.

3. Approve the connection

When the request appears, verify that our support team initiated it, then allow viewing or control.

4. Stay at the computer

Watch the session. You can disconnect at any time and should close RustDesk when support is finished.
RustDesk window showing the computer ID and one-time password on the left
Official RustDesk interface. For support, send us only the details marked 2 and 3.

Where can I find the ID and password?

Your ID and one-time password are shown on the left side of the RustDesk window. They are marked 2 and 3 in the image. The box on the right is used to connect to another computer and is not required when receiving support.

What we need from you

Name and company
so we know who we are helping
Phone or email
to arrange the session and communicate during support
A short problem description
what is not working and what you have already tried
RustDesk ID
the number displayed in the application
One-time password
send it only when the arranged session starts
Your permission
confirm that you allow screen viewing or computer control

Important security information

  • Allow remote access only after arranging it with our support team.
  • We never ask for online banking, payment card, email or government-portal passwords.
  • Stay at the computer and watch the work during the session.
  • Close RustDesk when finished. We cannot reconnect without new access details and your approval.

Download RustDesk only from the official rustdesk.com domain or its official GitHub repository.

What can we help with?

setting up your user account and companies
configuring invoice delivery and destination email addresses
help with uploads, OCR processing and invoice review
basic browser, permission and connection diagnostics

Do you need remote support?

Contact support first and describe the problem. We will arrange a time and confirm when you can safely send the RustDesk ID and one-time password.

Contact supportSend an email